New for 2020: CommunityPass Online Registration

What is Communitypass?

CommunityPass is a cloud-based registration and payment software that enables streamlined administration and convenient, secure experience to customers. All information is secure and is saved from year to year, so you only need to fill out your individual information one time. We are consolidating all previous registration programs into CommunityPass program to allow for a central location for information, registration and payment.

What Do I Need to Begin?

For all programs, events or memberships offered by the Parks and Recreation Division families and individuals must have a CommunityPass Household Account. Household Accounts may be for one or multiple household members. Once a Household Account has been created, you will have the ability to register and pay online for the majority of offerings.

1. First: You will need a valid email address to create your household account using CommunityPass.
2. Second: Your CommunityPass login information will be emailed to you. Keep this information—you will need it to register for future programing with the Village of Lake in the Hills.
3. Third: When you are ready to register, follow the simple instructions found here or on the site to login, register and pay online.
   • Note: Online transactions require a credit or debit card (Visa, MasterCard, Discover) or to process e-checks a valid checking account.

The Village of Lake in the Hills
Parks & Recreation Division
600 Harvest Gate
Lake in the Hills, IL 60156

Note: Mail-in registrations are subject to late fees if not post-marked by the program start date. Subject to program/activity availability at the time of receipt of registration and valid payment to the customer service department during business days.

Walk-in Registration
Monday - Friday: 8:30am - 5:00pm

Cash, check, money order, or credit card (Visa, Master Card, Discover) accepted.

Place your completed form and payment in a sealed envelope in the 24-hour drop-off box at the entrance of the Village Hall located at 600 Harvest Gate. Checks only.

Registrations are not accepted over the phone.

Returned Check Policy

If, for any reason, a check is returned to our office marked “NSF” we will contact you. You will then be required to submit a full cash payment, as well as a $25 bookkeeping fee. Class privileges will be suspended and new registration will not be accepted until payment in full is received.

Registration Procedures

Registration forms are processed on a first-come, first-served basis starting on the dates listed. To register for a class you must complete a registration form (including program code number(s). One family per registration form only. Add all fees and send one check for the total amount for all program(s).

Payment

Payment must be included with registration. Fees must be paid by check if mailed. Do not send cash! Make checks payable to: Village of Lake in the Hills. The Village is not responsible for late or lost mail.

Course Confirmation

Walk-in and mail-in registrations will receive receipt confirmation via email. Staff will notify you if any issues arise in your registration or the program. Otherwise, please assume that you are enrolled in the class of your choice and refer to your receipt for dates, times, and class locations.

Satisfaction Guaranteed

The Lake in the Hills Parks & Recreation Department is striving to provide high-quality activities and guarantees you will be satisfied with the recreation classes, programs, and services in which you participate. If for any reason you are not satisfied, tell us and we will quickly arrange for you to choose one of the following options:

• Repeat the class at no charge (if openings are available).
• Provide a refund for the program (see Cancellation and Refund Policy).

Who Receives Discount Rates?

Anyone residing in the Village of Lake in the Hills is considered a resident and pays resident discount fees listed as (Res). Anyone living outside the corporate limits of the Village would pay the non-resident rate listed as (NR). All before/after school day programs will reflect the resident discount rate and are applicable to all students attending participating schools. We reserve the right to request proof of residency at any time.

All requests for program cancellations must be made in writing. A cancellation Request Form must be used and can be found here or at Village Hall. A $5 service fee will be charged for any cancellation request.

• A full refund will be issued for any activity that is canceled by the Village. No written refund request is required.
• A refund will not be issued for special events, activities which require a registration fee, or a trip seat that cannot be filled.
• Refunds are based on the following:
  • A refund (less $5 service fee) if cancellation request is received prior to the start of program.
  • A prorated refund (less $5 service fee) or transfer into another program if cancellation is made prior to the second class.
  • After the second class, refunds cannot be issued. A prorated transfer to a current published brochure program can be completed during this time.
  • Once a cancellation request has been received, only remaining classes will be considered towards the prorated transfer.
  • The exception for a refund fee is for a medical doctor’s note, filling a trip spot, or under the discretion of Village management.
• Any credit card service fees ($3 online / 2.35% in office) are not refundable under any circumstances.
• Make up classes would either have a rescheduled date or refund. Any person not able to attend the rescheduled date must contact the Village Hall for a refund.

The Village reserves the right to cancel, postpone, or combine classes for any reason found to be necessary by the staff. If insufficient enrollment causes an activity to be cancelled, participants will receive a full refund in the mail. Please allow up to 4 weeks to receive your refund.