Village of Lake in the Hills
Home Menu2020 Resident Satisfaction Survey Results
The Village of Lake in the Hills has historically conducted community surveys to evaluate the municipal services provided to its citizens. Village staff administered the 2020 Resident Satisfaction Survey to 1,500 households, selected at random. Households received three mailings from the Village:
- A postcard announcement;
- A letter from the Village President and a survey packet;
- A follow-up letter and second survey packet.
The Resident Satisfaction Survey was administered through September 2020, with a mailing postmarked in each of the month's first three weeks. Residents were asked to respond by September 30. Collection closed on October 30.
The Village received a total of 436 responses to the survey for a response rate of 29%. Geographically, east of Randall Road represented 28% of responses, between Randall and Lakewood Road represented 38% of responses, and west of Lakewood Road represented 34% of responses.
The survey questions included multiple-choice and open-ended questions in five categories: quality of life, government operations, departmental services, customer service & communications, and general demographics.
Click here to view the survey results summary.
Survey Conclusions:
Residents are happy to live in Lake in the Hills.
Overall, nine out of ten residents rated the quality of life in Lake in the Hills as an excellent or good place to live.
The vast majority of residents also rated individual qualifiers positively, including Lake in the Hills as a place to raise children, work, retire, and feel a part of the community.
Residents are confident in the Village’s services and operations.
None of the municipal services surveyed received an overall negative rating. Some residents singled out specific services in open-ended comments, but the categories themselves received majority-positive ratings.
There is an opportunity to engage and involve residents in government operations.
Notably outside of expectations, residents rated the social environment as the most important attribute of living in Lake in the Hills.
In prior surveys, safety was the most important attribute. This may speak to the mindset of the community during a pandemic year where socialization opportunities have been limited.
To learn more about the survey results, view the full summary. Please contact the Administration Department at 847-960-7400 for more information.