The Lake in the Hills Parks and Recreation Department is striving to provide high-quality activities and guarantees that you will be satisfied with the recreation classes, programs and services in which you participate. If for any reason you are not satisfied, tell us and we will quickly arrange for you to choose one of the following options:

1. Repeat the class at no charge (if openings are available).

2. Provide a refund for the program (see below).

Requests for refunds can be submitted by completing a cancellation Request Form, which can be accessed using the link below.  A $5 service fee will be charged for any refund request.

Cancellation Request Form

1. A full refund will be issued for any activity that is cancelled by our office.

2. A refund will not be issued for a trip seat that cannot be filled or for special events.

3. Refunds are based on the following:

a. Receive 100% refund (less $5 service fee) if received at least 3 working days prior to the start of program.

b. A prorated refund and/or credit for another program if cancellation is made prior to the second class.

c. After the second class, refunds cannot be issued. You will receive a prorated credit for another program.

d. There will be no refunds issued to the credit cards used in the online registration process.

The Parks and Recreation Department reserves the right to cancel, postpone, or combine classes for any reason found to be necessary by the staff. If insufficient enrollment causes an activity to be cancelled, participants will receive a FULL REFUND in the mail. Please allow up to 4 weeks to receive your refund.